Frequently Asked Questions

Questions About MY AUSTRALIAN VISA.com

• What is MY AUSTRALIAN VISA.com and what services do you provide?
  
  MY AUSTRALIAN VISA.com is website owned and operated by NEO PHOENIX Pty Ltd. This website is run by Registered Migration Agent (0319022) and staff, and is designed to provide an Australian Immigration Services. We offer a traditional Full Service to eligible clients whereby we manage the entire visa application on their behalf. We also offer an accessible and affordable alternative to the 'traditional' immigration Full Service. This service is very reasonable and is available online, allowing our clients to access their written migration advice or ask migration related questions to their assigned Registered Migration Agent anywhere, anytime.
  
  At MY AUSTRALIAN VISA.com , our goal is to provide clients with tailored expert migration solutions, advice and guidance according to their needs. For some this can enable them to be in a position to confidently self-manage the visa application process and for others who would like more assistance it means that we can handle more of the application process.

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• How can I receive migration advice regarding my circumstances?
  

  In order to receive expert advice regarding the migration issues applicable in your case, generally clients should follow our 3 - Step process.

  1.First we encourage clients to complete their FREE Online Assessment.

  2.Secondly, clients should complete the FREE Online Consultation so that we have enough details about your profile to make an informed assessment of your eligibility and to enable us to formulate tailored advice and solutions.

  3.Next clients should make payment for our Consulting fees.

  Finally, via your secure Online Visa Centre you can access your migration advice, application forms, information and Ask an Agent Facility.

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• How do I change my details in the Online Consultation?

  Once you have commenced the Online Consultation, you may login to your Online Visa Centre at any time with your Username and Password. This will allow you to access and change any part of your Online Consultation and also to access the payment selection.

  Simply go to the MY AUSTRALIAN VISA.com home page and login with your Username and Password, via the client login window provided underneath the page banner. Alternatively, you may login at www.myaustralianvisa.com/login.php

  To change your personal details in any way, simply login, and select a section of the Online Consultation that you would like to update by clicking on the link and make your changes. If you are experiencing any technical difficulties relating to the Online Consultation, please contact us at This email address is being protected from spam bots, you need Javascript enabled to view it . Kindly restrict your questions to a technical nature as our technical staff are not qualified to answer questions relating to visa issues.

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• What Is the Secure Online Visa Center?

  The Online Visa Center is an exclusive, online visa application management suite allowing clients to access their personalized migration advice, application forms and information prepared by a Registered Migration Agent specifically for their case.

  Clients can also find invoices for any services they have purchased.

  Clients can also receive any legislation or policy updates and submit questions to their Registered Migration Agent and receive speedy answers via our innovative Ask An Agent service. Clients can also easily update their personal data (contact details and other important information) and receive settlement and employment advice.

  This service is available today to clients from the security and convenience of their own home, any time.

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• Do you provide a 'traditional' migration service in addition to your professional online advice and assistance?

  Yes.

  As mentioned above, unlike some other providers, we are happy to offer eligible clients a full service. Naturally we would require the necessary documentation and certain other conditions must be met.

   

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• What are the consulting fees?

  Professional fees start from US $159 and are a fraction of the cost of other migration agencies because we utilise technology to fast track information collection and delivery of advice and solutions. We invite you to compare our fees and services with somebody in your country.

  Our fees cover our professional fees relating to analysis of your assessment and Consultation and research of The Migration Act 1958, The Migration Regulations 1994 and the Policy Manuals used by DIAC case officers to assess your case. Our fees also cover my time in formulating, preparing and presenting our advice, in addition to overheads related to the website including affiliate fees.

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• Does MY AUSTRALIAN VISA.com have a Registered Migration Agent who is authorised to provide migration advice?

  Yes

  Registered Migration Agent Number 0319022 is registered to provide migration assistance and advice with the Migration Agents Registration Authority (MARA). He must complete Continuing Professional Development (CPD) course to keep abreast of legislative, policy and case developments.

  He is also a member of the Migration Institute of Australia (MIA).

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• What is your Registered Migration Agent's Qualifications? 

  Unlike some other Agents, our Registered Migration Agent holds legal qualifications. This means he has unique training, skills and knowledge of the Legal system.

  Most other Registered Migration Agents have only completed a 3-day Migration Agents Course before becoming registered. Would you trust your application to someone with those qualifications?

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• Does MY AUSTRALIAN VISA.com  provide advice on other visas apart from skilled visas?

  Whilst MY AUSTRALIAN VISA.com are specialists in General Skilled Migration, we are also able to advise you in relation to any other visa type. Indeed for many years now we have helped thousands of clients across a wide range of visa subclasses.

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